I was Charged a Damage Fee
If you or a member of your group causes physical or cosmetic damage to the interior or exterior of your driver’s car, we’ll assess a damage fee and charge your default payment method.
Drivers use their personal vehicles to drive other passengers as well as their family and friends so it’s important that they keep their car in shipshape.
How will I be notified about a damage fee?
Our team will send an email before the damage fee is applied to your credit card. This email will provide info about the ride as well as photos of the damages. You will receive an updated receipt once the damage fee has been charged. You can also check out details in the ride history section of the app. Any damage fees incurred will display under that ride.
If you believe we’ve missed any information regarding your case, please respond directly to our initial follow-up email.